A special investigation by AJ Benedictos, Alison Kennelly, Azzie de Haviland, Ben Devlin, Caleb Wheeler, Harry Ahern-Whybrow, Madeline Smith, Olivia McCallum, Phoebe Allan, Sam Leeman and Theresa Joseph.
The bumpy rollout of MyWay+
The rollout of MyWay+ has been contentious, to say the least. Even the ACT government confessed they should have waited at least a week before launching the error-ridden system. But in order to find solutions to restore Canberra’s public transport system back to glory, one must first investigate the roots of the problem.
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Confused about MyWay+? Here’s what you should know
From dodgy apps, faulty QR codes, temperamental hardware, and a far from smooth transition, many of us have been left in the trenches when it comes to MyWay+. So, how did Canberra’s public transport get to this point? Who’s involved? And where’s the journey going from here? Fasten your seatbelts — it’s time to go on a ride through the tumultuous history of MyWay+.
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ACT Greens’ Spokesperson for Transport voices concerns over MyWay+
The ACT Greens’ Spokesperson for Transport, Andrew Braddock MLA, has been vocal about shortcomings of the MyWay+ rollout. Speaking with The Owl’s Ben Devlin and Theresa Joseph on UCFM 87.8, Braddock discussed the system’s disjointed functionality which has manifested in difficulties navigating the MyWay+ app and issues with card readers, and how this relates to problems with data collection and non-compliance with the Disability Discrimination Act.
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“It’s a bit like having your house tested for its structure after it’s built”: Graham Downie on the MyWay+ roll out
Retired journalist and public transport user Graham Downie was one of the first user testers of the MyWay+ system when it was first implemented. In this interview, The Owl’s Phoebe Allan and Theresa Joseph speak to Downie about what he found during the testing phase of MyWay+.
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How three cities have changed public transport, and what Canberra can learn
Public transport is front of mind for many cities looking towards the future. In Canberra, future needs and recent developments contrast with a car-centric history. How might Canberra learn from transport changes and urban developments in other cities?
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